Terms & Conditions

You may access and view the Content (as defined below) appearing on this Website ( Youtube, Facebook and other social media ) for personal and non-commercial use only.

You may download and/or copy certain portions of the Content for personal, non-commercial use only, provided that :


(a)   We (Esoteric Design Studio) retain all copyrights, trademarks or other proprietary notices of the the content


(b)  Clients do not modify or alter the Content in any way


(c)  Clients do not make the Content available to any third party.


 Esoteric Design Studio reserves complete title and full intellectual property rights in any and all Contents that you download from this Website.


 All designs are sole property of Esoteric Design Studio and any and all copying, imitating, and reproducing are subject to lawful prosecution.


The customer agrees to use this Website and all of our social media (such as Facebook, Pinterest,  Youtube, ....) only for lawful purposes. The following activities are strictly prohibited:


(i) Providing false as well as fabricated identity


(ii) Tampering with this Website ; and


(iii) Conducting fraudulent activities.



Return Policy


There is 50% non refundable charge for all the customized products such as:

1- All the Name Necklaces, 2-All the Face Necklaces,  3- All the jewelries that is required personal design and specifications. 


All other purchased items are eligible for return or reimbursement within 15 days from date of purchase.


If the item is damaged:


1. Please take a sharp picture of the damaged item,and send it to our email address.


2. When we are sure that the product is originally damaged , we will either give you a full refund (excluding the shipping and handling return expenses ) or replace it with the same item *. .


3. If it is proven that the item was  damaged due to customer's negligence, there would be no refund and the customer will be flagged from ever purchasing any merchandise from Esoteric Design Studio.


4. We apply utmost care, when shipping our merchandise.If the purchased item is damaged when you receive it, we will not be responsible for the damaged item. In that case the post office is responsible and we do not honor the refund policy.


* If the item is out of stock, you will have to wait a 30 day waiting period before the item is available for shipping again.


- If you are not satisfied with the purchase:


1. You should return the jewelry to our company. When we receive the package and are certain that it is in original and mint condition,we will give you a refund .


2. Shipping and handling charges  are not refundable.


3. The item must be returned in its original condition, unworn and unaltered in any way.


5. Items that have been worn and damaged due to client negligence cannot be returned and refund.


Return Policy is subject to change at any time.  We encourage all our customers to constantly view our policies to see if any changes have been made.



 Shipping Information


Delivery time : 2- 3 weeks after final purchased


* All Goods are shipped out from Los Angeles between two to Three weeks after receive of payments.


*Processing and handling time depends on the availability of purchased item.


*We do not ship to P.O. Boxes.


*Tracking number will be provided upon request


If the item is not claimed at home or your local the post office, It would be returned in 3 months.


So please be sure when you place an order that you would be at the shipping address to receive it.



Privacy Policy:

We respect and honor privacy of our customers with utmost responsibility. Thus we do not share your personal information, your email, credit card information, address and phone number with third party under any circumstances.